If you ask 10 people to define “IT Managed Services”, you will most likely get 10 different responses. Having catered to customers for over 30 years, Lanworks provides customized support services that are as unique, as the customer.
From a Lanworks perspective, a Managed Service is a customer service support program tailored around a customer’s documented, detailed or contractual requirements. The flexibility of Managed Services is that it can comprise of one or more of the following examples.
- A single task or requirement
- Firewall Management
- Complete IT Support and Services
- Total IT Management (servers, firewalls, monitoring, etc)
- Remote or Onsite Support, or both
- System engineers providing remote and/or help desk (or other) support
- Available 5×8 enginneers or available “as required”
- Dedicated onsite engineers working at your facility everyday or just when required
- Proactive monitoring and immediate resolution of key and/or critical equipment
- Immediate notification of a Server outage, with associate call to action
- Reporting and/or Compliance reports
- Monthly Backup/DR confirmations
Our managed services are centered around organizations that wish to solely concentrate on their business while having minimal involvement with their IT infrastructure. With the influx of malware, viruses and crypto-lockers, the better we understand your network environment, the better we can ensure timely resolutions!
Whether you have an IT department or someone with an assumed role, we have catered our offering to proactively support and service the demands of your business. Our “We’ve Got YOU Covered” Managed Services offering allows you to pick and choose the services requirements dependent upon your business needs.
KEY BENEFITS
- Customized Support catered around your unique requirements
- Fixed Monthly Budgets to streamline and predict your expenditures
- Fixed Monthly Cost providing consistent predictable budgeting
- Priority Service with SLA’s
- Certified & Experienced Engineers
- Owned & Operated Data Center
- Providing Expertise since 1986
From conceptualization to implementation to training, our goal is to put you in a position to do what you do best: Manage your business. We take the time to understand your business and will provide you with the expertise you need.
Whether you simply want to feel comfortable knowing your support requirements will be met, or just having access to technical know-how whenever you need it – Lanworks will create a customized Managed Services program, just for you!
We’ve Got YOU Covered….in more ways that One!
